Are your habits holding
you back from reaching your full Twitter power potential? New users and
veterans alike should take a moment to check their own Twitter activity to this list of
self-promotion sins. As Twitter
continues to evolve as a medium for communications and marketing, so do the habits of its users and the etiquette they find acceptable. Make certain you are
maximizing your effectiveness by avoiding these common pitfalls.
- Not Speaking the language
As is the case with new
technologies everywhere, Twitter has developed its own language and rules for dialogue. Newbies may be confused and attempt to speak in regular English, but
this comes across as amateurish and unprofessional. On one hand, this can be as
simple as familiarizing yourself with the new dictionary (and abbreviations) that avid Twitter users have created for themselves. However it’s arguably
more important to understand how to interact with other users: retweeting
needs to be a concept you become intimately familiar with, so does understanding
the difference between a DM
and an @ reply and how they are each streamed across the Twitterverse (or not).
- Choosing a Bad Name
Let me guess: the simple, effective name you
really wanted on Twitter is taken. So you substituted what you
thought would be a cute, kitschy, or punny variation. If you're tweeting for primarily business or professional purposes, this simple
mistake can cost you new followers. Your name needs to relate to your
business, needs to reflect your brand image, and should be easy to remember.
Also, for the sake of effective
retweeting, it’s important to keep your name relatively short. With only 140
characters to work with, a message a user tries to retweet can easily be eaten
up by your 15-character user name.
Finally, the Social
Media Examiner also suggests avoiding the use of underscores --- the "_ "character --- as they're
often difficult for mobile users to type.
- Inconsistent Branding
While the tweets you broadcast to your followers are the most important piece of the Twitter puzzle, don’t
underestimate the importance of creating and maintaining your Twitter profile
and page. People can navigate directly to your Twitter feed at twitter.com/yourusername. Like me, you may initially find it extremely
challenging to fit your “about me” into just 140 characters; however, it is
important to take the time to do so with consistency to your brand message.
Don’t forget to add an image for your avatar and take advantage of the ability to “skin” your page with an
appropriate background and color scheme; failure to do so may turn potential followers off
thinking you are not serious or official. Check out Mashable’s list of
40 Best Twitter Brands for real life examples.
- Being Boring
What if every time you spoke to
your friend they told you about what they ate, that their subway ride was
uneventful, that their cat was really enjoying the sunlight and that they were
looking for a new dentist? If they never asked for your feedback or
interaction? You probably would avoid conversations with that person. In the
Twitter world, you’d quickly un-follow them. In fact, in a SocialMediaToday.com
survey, most people who quit Twitter did so because they found they were
“bored with the things people tweeted about.”
Social Media Scientist, Dan
Zarrella encourages us to think of Twitter as a cocktail party, and as such you
have to think about whether you are being even remotely interesting. Zarrella
points out that since we are constantly bombarded by a variety of messages,
you really need to be novel in order to stand out.
- Bragging
You’ve achieved
something noteworthy and impressive, or at least you think so. You want to
share this fact with your “tweeps” but
you’re apprehensive about coming across as pompous and self-interested. Well,
you have reason for concern. We’ve all had times where our online
communications have gone tragically awry due to the fact that the medium lacks
the intonation that we can express in our voices or face-to-face contact.
Compress your thought into 140 characters and the chance of being misunderstood
multiply tenfold. In fact, data
analyzed by Dan Zarrella shows that the more you reference yourself, the
fewer followers you will have. But, as this Wired article
points out, that doesn’t mean you shouldn’t be able to pat yourself on the
back once in a while. Just be sure it is relatively infrequent, it’s tied to
someone else’s praise of you, and you add a dash of humility.
- Bad timing
One of the greatest challenges
with Twitter is the bottomless newsfeed. Tweet at the wrong moment and it gets lost in the shuffle, never
to be revisited unless you are lucky enough to have followers who scan their
old tweets. While it may seem obvious to tweet in the daytime hours as opposed
to the middle of the night, there's more to timing than meets the eye.
Data from the Social
Media guide suggests that tweeting at 12pm EST is the ideal time for
reasons that include catching West Coasters arriving at work, East Coasters on lunch, and Europeans finishing their day. This
coincides with Zarrella’s
data showing that retweets peak in the early to mid-afternoon, retweeting
being the ultimate sign of user engagement. Send that tweet first
thing in the morning and you could be doing your message a disservice while the
Twitter community presumably is still waking up.
- Frequency Issues
Twitter is often described to new
users as a fast-paced conversation comprised of short, concise paragraphs. And
it’s best to keep this in mind when thinking about how frequently you should be
tweeting. While some suggest it’s purely a “more is better” equation (the Twitter
Marketing Blog provides us a calculation for how often you would need to
tweet to be always on someone’s news feed), this is also a good way to annoy
your followers.
But what is the sweet spot?
According to a research
from HubSpot you should be tweeting approximately 22 times per day for
maximum stickiness, despite the fact that the average Twitter user only tweets
a little over 4 times per day.
While these rules are just the beginning of creating yourself a positive Twitter
community, avoid these pitfalls and you’ll be well on your way to becoming ‘twamous’.... or at least avoiding the dreaded twinfamy.