
Social fans are soaking it up
Half of Facebook users will "like" brands after clicking on
ads they saw on the social networking site, and a third of Twitter users have
retweeted content by brands, a recent social media study found, findings that
may influence how political campaigns choose to promote their candidates'
"brands" in the 2010 elections.
The survey of 3,000 U.S. social network users, sponsored by Performics
and conducted by ROI Research Inc.,
gauged brand participation and engagement online, focusing on social networks
Facebook and Twitter. Though the intended audience of the study are private sector
brand marketers, the results shouldn't be ignored by public affairs officials
in the political and government sphere, who also are responsible for the
"brands" of candidates, agencies and programs.
Regarding Twitter, 32 percent of users surveyed said they
had retweeted content provided by a brand, often in the form of a promotion.
Users retweeting content and becoming a fan of brands suggests a high level of
brand engagement and satisfaction with brands on social networking sites.
As for Facebook, 90 percent of users agreed that at least
some of the brands they are fans of are doing well in providing relevant
content, and over a third agreed that most or all are doing a good job. A
formidable 80 percent of social network users surveyed had a Facebook account
and of those without an account, 23 percent said they plan on signing up in the
next six months.
Performics CEO Daina Middleton said over a third of
participants had used a search engine to further research an ad they saw while
on a social networking site. Thirty-seven percent of survey respondents said
they discover new products and services on social networks, and 32 percent have
recommended brands to friends via social networks.
More than 50% of participants identified social networks as the
best way to communicate with family and friends. (So much for family visits!)
"Social networks have made real and substantial changes in
the lives of their users, in part by empowering them to more actively
participate with brands and each other," said Middleton. "Social networking has
greatly contributed to the shift from strict consumerism to more lively,
two-way participation between brands and everyday customers."